Please note: We currently only provide shipping to Australia (AU), United States (US) and within NZ at this time.

All orders are shipped via NZ Post or DHL.

Packaging:

Each item is carefully packaged using acid free tissue paper, honeycomb paper for sturdy cushioning and recyclable or compostable mailers from NZ Post or R3 Packs.

XL mailers or boxes will be used for any bulky items.

Domestic Shipping:

New Zealand

Standard Economy Tracked shipping flat rate nationwide - $10.50 (Up to 3 working days for delivery)

Standard Economy Tracked shipping flat rate nationwide (Bulky | Oversized order) - $23.50 (Up to 3 working days for delivery)

Free shipping on all orders over $100 (NZ)

International Shipping:

We currently only provide international shipping to Australia and the United States at this time.

Note: International orders may attract applicable duties, taxes, or import charges upon arrival to your destination. These are the recipient's responsibility upon delivery.

Australia:

Standard Economy Tracked shipping flat rate - $23.50 (3 - 13 working days for delivery)

Standard Economy Tracked shipping flat rate (Bulky | Oversized) - $35.00 (3 - 13 working days for delivery)

Free shipping on all order over $250 (AU).

United States:

Note: All US orders will be shipped using DHL under a Delivered Duty Unpaid arrangement (DDU). Any applicable duties, taxes, or import charges are the recipient's responsibility upon delivery.

Standard Tracked shipping flat rate - $58.00 (6 - 13 working days for delivery)

Standard Tracked shipping flat rate (Bulky | Oversized) - $85.00 (6 - 13 working days for delivery)

Rest of the World:

If you were wanting to make a purchase and you are outside of New Zealand, Australia and the United States do get in contact. Although we do not currently offer other international shipping, we can certainly look into shipping options for you.

Tracking:

Once items are processed, a post tracking number will be issued to you via email so you can keep track of your parcels journey.

To aim for a seamless delivery, please ensure the address is correct at checkout, and the correct shipping option is chosen. Any shipping orders with incorrect addresses may be subject to cancellation or redirection.

Points to note:

Please note: All delivery targets are guides only and may be extended for rural deliveries, delays caused by shipping carriers, customs processing, or events outside our control.

In the event of products either delayed, missing or damaged, we ask you as the purchaser to get in contact with Raggs from Kathie within the required time limit (as described on the third-party shipping carriers terms of service):

a. Within 7 days after delivery, for any damaged or missing contents.

b. Within 21 days, for the total loss (non-delivery) of an item.

If you have any queries or issues with your parcels tracking or delivery do not hesitate to make contact. Raggs from Kathie will follow up any delays, missing or damaged items and work with the purchaser to reach a solution.