Privacy policy

Raggs from Kathie (referred to as we, us, or our) respects your right to privacy and recognises the importance of protecting your personal information.

We comply with the New Zealand Privacy Act 2020, including the Information Privacy Principles (IPPs), when collecting, holding, using, and disclosing personal information. This Privacy Policy explains how we manage your personal information.

The Privacy Act 2020 is available on the New Zealand legislation website at www.legislation.govt.nz.

OUR SERVICES

Raggs from Kathie operates this website and related products and services (the Services). The Services are hosted by Shopify, which provides the platform that enables us to offer our online store.

This Privacy Policy applies when you:

visit or use our Services
make a purchase or transaction
contact or interact with us

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will apply in relation to personal information.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION

Personal information means information about an identifiable individual.

We may collect the following types of personal information:

  • Identity and Contact Data: name, billing and shipping address, phone number, and email address
  • Payment Information: transaction details necessary to process payments (note: payment card information is securely handled by third-party payment providers and is not stored by us)
  • Account Information: username, password, preferences, and account settings
  • Transaction Information: order history, purchases, and interactions with our store
  • Communication Information: correspondence with us, including enquiries and customer support interactions
  • Device Information: IP address, browser type, device details, and network information
  • Usage Information: interactions with the Services, including browsing behaviour, page views, search queries, and cookies

HOW WE COLLECT PERSONAL INFORMATION

We collect personal information in the following ways:

- Directly from you when you:

  • create an account
  • place an order
  • contact us

- Automatically through your use of the Services, including cookies and similar technologies

- From service providers who assist us in operating our business

- From third parties and partners, where permitted by law

Providing personal information is voluntary. However, if required information is not provided, we may be unable to supply our Services.

USE OF PERSONAL INFORMATION

We collect, hold, and use personal information for lawful business purposes, including to:

  • provide and manage our Services
  • process payments and fulfil orders
  • manage accounts and customer relationships
  • communicate with you, including customer support
  • maintain business records and meet administrative requirements
  • improve our Services and customer experience
  • send marketing communications (only where you have opted in)
  • comply with legal obligations and resolve disputes
  • detect and prevent fraud and maintain security

DISCLOSURE OF PERSONAL INFORMATION

We do not sell or rent your personal information.

We may disclose your personal information to:

- Service providers, including:

  • Shopify (our e-commerce platform)
  • payment processors
  • IT and data hosting providers
  • delivery and logistics providers

- Business and marketing partners, where you have agreed to receive marketing

- Third parties, where required:

  • to comply with legal obligations
  • to enforce our terms or policies
  • as part of a business transaction (e.g. sale or restructure)

Other parties, where you have provided consent

SHOPIFY

Our Services are hosted by Shopify. Shopify may collect and process personal information to support and improve the Services.

Some personal information may be transferred to and stored in countries outside New Zealand. We take reasonable steps to ensure that any overseas recipient protects your information in a way that is comparable to the Privacy Act 2020. For more information, see https://www.shopify.com/legal/privacy.

YOUR RIGHTS

Under the Privacy Act 2020, you have the right to:

  • Access personal information we hold about you
  • Request correction of your personal information
  • Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below.

We may require proof of identity before processing your request. We will respond in accordance with applicable law.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner.

STORAGE AND SECURITY

We take reasonable steps to protect personal information from loss, misuse, and unauthorised access, disclosure, or alteration.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

RETENTION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

COOKIES

When you navigate our site, Raggs from Kathie, and our platform host, Shopify, automatically deploy cookies, log files, and tracking tags to remember your shopping cart contents and track store traffic patterns.

We use cookies and similar technologies to improve your experience, analyse usage, and support marketing activities. You can manage cookie preferences through your browser settings.

EXTERNAL LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be published on this page with the revised “Last Updated” date.

CONTACT US

If you have any questions or comments regarding our privacy policy, please contact us at: raggsfromkathie@gmail.com.

Last Updated: 19 August 2026